Because every item we sell is customized with your photo or text, we cannot resell returned
items. Please read this policy before ordering.
Eligible for return / replacement
Contact us within 7 days of delivery (with photos of the issue) if:
Your item arrived damaged in transit.
Your item is defective (printing error, broken frame, faulty mug).
You received the wrong item or a design different from what you approved.
In these cases we will reprint or replace the item free of charge, or refund your payment — your
choice.
Not eligible
Change of mind after the design is approved and printed.
Minor color differences between your phone/computer screen and the printed product
(screens display colors differently; this is normal in printing).
Delays caused by incorrect delivery addresses.
How to claim
Message us on WhatsApp (+92 315 4282828) or email info@photos.pk with your order details and
clear photos of the problem. We respond within 24 hours on working days.
Refunds
Approved refunds are sent via JazzCash/Easypaisa to your account within 5–7 working days.