Frequently Asked Questions
How do I order a customized product?
Two easy ways: (1) click “Order on WhatsApp” on any product page — it opens a chat with your
chosen product already filled in; or (2) add the product to your cart and check out on the website.
Either way, send us your photo on WhatsApp (+92 315 4282828) or upload it on the product page.
How do payments work?
We take advance payment via JazzCash or Easypaisa to +92 315 4282828. There is no cash on
delivery because every item is customized for you. Production starts after payment is confirmed.
How long does my order take?
2–3 working days for production after design approval and payment, plus courier delivery time
to your city.
What are the delivery charges?
Flat Rs.150 anywhere in Pakistan — and free on orders over Rs.1,999.
Will I see my design before printing?
Yes. For custom photo products we share a design preview on WhatsApp for your approval before
we print. We print exactly what you approve, so please check it carefully.
What photo quality should I send?
Send the highest-resolution original photo you have (not a screenshot). Blurry or low-quality
photos will print blurry — if your photo isn’t suitable, we’ll tell you honestly before printing.
What if my item arrives damaged?
Message us within 7 days with photos of the damage and we’ll reprint, replace, or refund — your
choice. See our Returns & Refund Policy for details.Do you deliver to my city?
We deliver all across Pakistan via courier partners, and share tracking details on WhatsApp once
your order ships.